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Legal Terms and Access Rules

We outline how Vibaji operates for Bangladesh account holders, covering access rules, payment handling and support contacts. Service availability depends on your local law and eligible regions.

Region-dependent accessClear payment termsAccount support channelsPolicy update processContact paths for requests
Vibaji Legal Terms and Access Rules
CONTACT CHANNELS

Support Paths for Policy Questions

Reach our team for legal questions, account access issues or policy clarification through the contact methods below. We handle requests during business hours and aim to respond within one working day for written enquiries.

Email support Send your policy question or account dispute to our support address and we will reply with the relevant terms and next steps. Include your account ID if the question relates to a specific transaction or balance.
Live chat enquiry Open the chat widget in your account dashboard to ask about terms, payment rules or verification requirements. Our agents see your account context and can explain how a policy applies to your situation in real time.
Document requests If you need a copy of the full terms, a record of your transactions or confirmation of account closure, submit the request through email and specify what you need. We provide records in PDF format within two working days.
POLICY HANDLING

How We Manage Your Account Data

We collect identity details, payment records and session logs to verify accounts, prevent duplicate registrations and process withdrawals. Your data stays on secure servers and we do not share it with third parties except where required by law or to complete a payment through bKash, Nagad or Rocket. Contact us to request access to your data or to close your account and delete your records.

Data collection scope

We store your name, mobile number, email address, identity document images and transaction history. Session logs track login times, device type and IP address to detect account sharing or automated access attempts.

Cookie and tracking use

Our site sets session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings without losing access to the lobby or payment functions.

Account security practices

We hash passwords, encrypt payment details at rest and require OTP verification for withdrawals. Two-factor authentication is available in account settings and we recommend enabling it if you access the platform from shared devices.

Retention and deletion

We keep account records for five years after closure to meet audit and dispute-resolution requirements. To request deletion after that period or to exercise data access rights, email us with your account ID and we will process the request within…

Legal Policy FAQ

Service availability depends on local law in your specific region. When you register, you confirm that online gaming is permitted where you are and that you meet the legal age requirement.

We follow the transaction status reported by bKash, Nagad or Rocket. If a deposit does not credit within five minutes, contact support with your transaction reference and we will check the payment-provider logs.

Email our support team with your account ID and specify what records you need. We provide transaction exports and account data summaries in PDF format within two working days of the request.

We verify accounts to prevent fraud and meet regulatory requirements. If you are making your first withdrawal or the amount exceeds a threshold, we may request a photo ID and proof of your mobile wallet ownership.

Yes. Submit a closure request through support, complete any pending identity verification, and we will process your final withdrawal to your registered bKash, Nagad or Rocket account within three working days.

We post changes on this page and send an email to your registered address when an update affects your rights or obligations. Continued use after the effective date means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.