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The Terms That Cover Your Vibaji Account

These terms set out how your Vibaji account works, from opening it with a valid mobile number through to how bKash, Nagad and Rocket transactions on your wallet are treated under our rules.

Account eligibilityPayment conductFair-play rulesDispute steps

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ACCOUNT SAFEGUARDS

How We Handle Your Account Data

We keep account and transaction records — including bKash, Nagad and Rocket references — for as long as your account is active and for a reasonable period after closure, so we can resolve any dispute or verification request. Cookies on our site help remember your login state and language preference; you can clear them from your browser without losing your account itself. If you want a copy of your data or wish to have an old account closed permanently, contact our support desk from your account and we'll confirm the request and the steps involved.

Data We Keep

We retain your account details and payment references from bKash, Nagad and Rocket transactions to verify deposits, resolve withdrawal queries and meet basic record-keeping needed to run your wallet safely.

Cookies On This Site

Cookies keep you logged in between visits and remember display settings; they don't store your bKash, Nagad or Rocket PIN, which never leaves your mobile wallet app.

Account Security Steps

Two-step verification and OTP checks protect your login and withdrawal requests, and we recommend never sharing that one-time code with anyone, including someone claiming to be support.

Requesting A Change

Ask us to update, export or close your account record through the in-app help centre, and we'll confirm what's possible once we've verified it's really you asking.

TERMS HELP DESK

Where To Ask About These Terms

If any clause in these terms feels unclear — particularly around how a bKash, Nagad or Rocket transaction is treated, or how a withdrawal dispute gets resolved — reach out before you assume anything. We keep three contact paths open for exactly this kind of question, and each one connects to a support agent who can walk through the specific wording with you rather than pointing you back to this page. Screenshot the relevant section if it helps explain what you're asking about, and have your account reference ready so we can pull up your transaction history quickly.

Live Chat Support Message our support desk from inside your account if a clause about bKash, Nagad or Rocket transactions isn't clear, and we'll walk through the exact wording with you before you deposit again.

Email Enquiries Send a written query about account terms, withdrawal disputes or wallet verification and keep a copy of the reply for your own records in case you need to reference it later.

In-App Help Centre Open the help section from your account menu to read the plain-language breakdown of these terms alongside our payment and account pages, without leaving the app.

Access Depends On Your Local Law

Vibaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Vibaji's terms and conditions apply the moment you open a wallet with us, and the specific rules that govern your access can change depending on where you're logging in from. We ask you to check that online casino and sportsbook access is permitted under your own

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local law before opening an account, because availability depends on local law and eligible regions rather than anything we can promise from our side. Once your account is open, these terms cover how you fund it — through bKash, Nagad or Rocket — how you request
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a withdrawal, and what happens if a transaction is disputed or reversed by your mobile wallet provider. We reserve the right to update these terms as our payment partners change their own processes, and we'll post the revised version on this same page rather than emailing
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you individually. Continuing to use your account after an update means you've accepted the new terms. If a clause in this document conflicts with a rule set by bKash, Nagad or Rocket for their own wallet service, the wallet provider's rule takes precedence for that transaction.
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We recommend checking this page occasionally, especially before a larger deposit or withdrawal, so there's no confusion about what's covered.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply in practice — covering account eligibility, payment disputes involving bKash, Nagad or Rocket, and what happens when the terms themselves change. If your situation isn't covered here, our support desk can walk through the specific clause with you rather than leaving you to guess. We'd rather you ask a plain question upfront than run into a surprise later when you're trying to withdraw or fund your account.

Yes — creating a Vibaji account means you've accepted these terms, including the sections covering bKash, Nagad and Rocket transactions, account eligibility and how disputes are handled.

Access depends on your local law and eligible regions, so check the rules where you live before opening an account; we can't confirm availability everywhere.

Contact support with your transaction reference so we can check it against your wallet provider's record; most mismatches are resolved once both records are compared.

We post updates on this page rather than emailing every account holder, so continued use of your account after a change means you've accepted the new version.

Raise it with our support desk through live chat or email first; we'll review the transaction or account action against these terms before responding.

Yes — if a Rocket wallet rule conflicts with a clause here for that specific transaction, the wallet provider's own rule takes precedence over ours.

You can request account closure and data deletion from the help centre; we'll verify your identity first, then confirm what's retained and what's removed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Terms That Cover Your Vibaji Account

How We Handle Your Account Data

Where To Ask About These Terms

Common Questions About These Terms

01 Do I need to accept these terms before I open an account?

02 Can I use Vibaji if I'm outside Bangladesh?

03 What happens if my bKash or Nagad payment doesn't reflect on my account?

04 Can Vibaji change these terms without telling me directly?

05 Who do I contact if I disagree with a decision on my account?

06 Does Rocket have its own rules that apply alongside these terms?

07 Can I ask Vibaji to close my account and delete my data?

Terms & Conditions

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